Return & Refund Policy

Effective date: January 16, 2026

Spiral Combat sells digital products, memberships, and limited physical items. Please read the section that matches what you purchased.

Digital products (Codex Digital, Codex Keys, Vault / downloadable content)

Because digital products are delivered instantly and cannot be “returned,” all digital sales are final and non-refundable once access or download is provided.

Memberships (Fight Intelligence Pass – $99/month)

You may cancel your membership at any time. Your cancellation stops future billing and you will keep access through the end of your current billing period.

We do not offer refunds for partial months, unused time, or missed content once a billing cycle has started.

Single-event report purchases

Single-event reports are non-refundable once delivered or once access is granted.

Services (SGA Fighter Report)

Fighter Reports involve time-based analysis work and a custom deliverable. Payments are non-refundable once work has started or once the report has been delivered.

If you purchased a Fighter Report and have not yet submitted your matchup details, contact us immediately so we can confirm next steps.

Physical products (Codex Physical, when available)

If a physical Codex is damaged on arrival, defective, or the wrong item was delivered, contact us within 7 days of delivery with your order number and clear photos. We will arrange a replacement or refund at our discretion.

We do not accept returns for normal wear, buyer’s remorse, or items damaged after delivery.

Chargebacks & fraud

If you believe your purchase was unauthorized, contact us first so we can help. Chargebacks filed without contacting us may result in access being revoked and the account being flagged.

Need help?

Email support with your order number and a brief description of the issue. We aim to respond within 2 business days.